What kind of support do you provide?

We offer multi-tier support to meet your needs:

**Support Channels:**
📧 **Email Support**: support@microsecure.com (24-48 hour response)
💬 **Live Chat**: Available during business hours
📞 **Phone Support**: For Pro and Enterprise plans
📚 **Knowledge Base**: Self-service 24/7

**Support Tiers:**

**Free Plan:**
- Email support
- Community forums
- Knowledge base access

**Pro Plan:**
- Priority email support (12-hour response)
- Live chat support
- Screen sharing assistance

**Enterprise Plan:**
- 24/7 phone support
- Dedicated account manager
- Custom SLA (up to 1-hour response)
- Direct Slack channel

**Business Hours:**
- Monday-Friday: 9 AM - 6 PM EST
- Emergency support: 24/7 for Enterprise

We're here to help you succeed!